Diversity brings a dynamic potential for creativity and energy. It also brings the possibility for discord when differences in values, background, language and approach clash. At times like these, the result can be miscommunication, conflict and diminished productivity. Emotional Intelligence is called for to channel the emotional energy that emerges order to deal with differences in a positive way. This session will share a model and tools for building the Emotional Intelligence necessary for being successful in working with the complexity and opportunity diversity brings. Participants will gain conceptual information and practical tools for effective communication across differences, and for building environments of collaboration and inclusion.

Objectives:

• Gain an understanding of the role of Emotional Intelligence in dealing with diversity

• Gain a model of the four components of Emotional Intelligence and Diversity and their application for professional success

• Assess selves in Emotional Intelligence and Diversity competencies

• Gain insight about the values, beliefs and biases that guide your work

• Learn methods to manage emotions triggered by differences

• Gain knowledge about cultural differences and others’ values

• Develop strategies for building inclusive, harmonious and productive relationships and work groups
  
  

Program Content:
Emotional Intelligence and Diversity and its Role in Professional Effectiveness

• Knowing why and how EID matters to you and your diverse coworkers and customers

• Gaining an understanding the of four components of EID and their role in personal, team and organizational effectiveness

• Analyzing strengths and areas for growth as a professional and leader

Affirmative Introspection: Know and Accepting Yourself

• Gaining insight into the values, worldviews and beliefs that influence your style

• Uncovering and dealing with the assumptions and biases that impact your behavior

Self-Governance: Gaining Mastery over Your Emotions

• Gaining tools to manage difficult emotions encountered at work

• Dealing effectively with change and ambiguity

Intercultural Literacy: Understanding the Range of Human Behavior

• Understanding and appreciating the “software” of others with whom you work

• Developing empathy as a step toward building trust and connection

Social Architecting: Structuring a Compelling and Respectful Environment

• Creating an inclusive, healthy, hospitable and engaging climate

• Gaining tools for effective coaching, feedback, difficult conversations and conflict resolution