Managers play a key role in leading their work units and building work environments of inclusion and engagement in order to achieve the organization’s goal. This is even more critical in today’s diverse workplaces where differences that bring the potential of creativity and energy can also bring disruption, conflict and discord. Emotional Intelligence is called for to leverage the energy of diversity and manage the powerful emotions that often emerge. This session gives managers the awareness, concepts and tools to build emotionally intelligent work places that get the best from all staff.

Objectives:

• Gain an understanding of the role of Emotional Intelligence in dealing with diversity

• Assess selves in Emotional Intelligence and Diversity competencies
  

• Gain insight about own values, beliefs and biases

• Learn methods to manage emotions triggered by differences

• Gain knowledge about cultural differences and others’ values

• Develop strategies for building inclusive, harmonious and productive work units
  
  

Content:
Emotional Intelligence and Diversity and its Role in Management Effectiveness

• Understanding why and how EID matters to you and your diverse staff members

• Analyzing strengths and areas for growth as a manager

Affirmative Introspection: Know and Accepting Yourself

• Gaining insight into the values, worldviews and beliefs that influence your management style

• Uncovering and dealing with the assumptions and biases that impact your behavior

Self-Governance: Gaining Mastery over Your Emotions

• Gaining tools to manage difficult emotions encountered on the job

• Converting unhealthy self-talk to productive messages

• Helping staff deal effectively with change and ambiguity

Intercultural Literacy: Understanding the Range of Human Behavior

• Gaining appreciation for the cultural “software” of others

• Developing empathy as a step toward building trust and connection

• Learning about the range of cultural norms operating in a diverse staff

Social Architecting: Structuring a Compelling and Respectful Environment

• Building an inclusive, hospitable and engaging work climate

• Gaining tools for effective feedback, difficult conversations and conflict resolution

• Apply processes for generating commitment and engagement