A key skill for leaders is the ability to effectively guide the organization others in a pluralistic environment and build work environments that leverage the potential of differences.  This is especially critical on today’s diverse workplace where, all too often, differences result in disruption, misunderstanding, conflict and lost opportunities.  Emotional Intelligence is widely acknowledged as a critical component of leadership effectiveness. However, additional dimensions of Emotional Intelligence are required to bridge the complex differences that exist between human beings in diverse environments. This development program presents a new paradigm of the critical intersection of Emotional Intelligence and Diversity and gives leaders the knowledge and tools to build harmonious, engaging and productive organizations.

Objectives:

• Gain an understanding of the role of Emotional Intelligence in dealing with diversity

• Assess selves in Emotional Intelligence and Diversity competencies

• Gain insight about own values, beliefs and biases

• Learn methods to manage emotions triggered by differences

• Gain knowledge about cultural differences and others’ values

• Develop strategies for building inclusive, harmonious and productive organizations
  
  

Content:
Emotional Intelligence and Diversity and its Role in Leadership Effectiveness

• Understanding why and how EID matters to you and your diverse staff and customers

• Analyzing strengths and areas for growth as a leader

Affirmative Introspection: Know and Accepting Yourself

• Gaining insight into the values, worldviews and beliefs that influence your leadership style

• Uncovering and dealing with the assumptions and biases that impact your behavior

Self-Governance: Gaining Mastery over Your Emotions

• Gaining tools to manage difficult emotions encountered on the job

• Converting unhealthy self-talk to productive messages

• Helping staff deal effectively with change and ambiguity

Intercultural Literacy: Understanding the Range of Human Behavior

• Gaining appreciation for the cultural “software” of others

• Developing empathy as a step toward building trust and connection

• Learning about the range of cultural norms operating in diverse communities

Social Architecting: Structuring a Compelling and Respectful Environment

• Building an inclusive, hospitable and engaging work climate

• Gaining tools for effective feedback, difficult conversations and conflict resolution

• Apply processes for generating commitment and engagement