Emotions are the wondrous source of energy behind engagement, productivity and dedication. But they can also be the source of discord and disengagement. Emotional Intelligence is a critical competence needed to intentionally channel emotional energy in a positive way in order to communicate effectively. This is especially so in today’s pluralistic work teams where multiple values are often at odds, where norms vary and where differences may lead to miscommunication, conflict and lost productivity. This session will share a model and tools for building the Emotional Intelligence necessary for being successful in working with the complexity and opportunity diversity brings. Team leaders and members will gain conceptual information and practical tools for effective communication across differences, and for building an environment of collaboration and inclusion.

Objectives:

• Gain an understanding of the role of Emotional Intelligence in dealing with diversity

• Assess selves in Emotional Intelligence and Diversity competencies
  

• Gain insight about own values, beliefs and biases

• Learn methods to manage emotions triggered by differences

• Gain knowledge about cultural differences and others’ values

• Develop strategies for building inclusive, harmonious and productive work units
  
  

Content:
Emotional Intelligence and Diversity and its Role in Team Effectiveness

• Understanding why and how EID matters to you and your diverse team members

• Analyzing strengths and areas for growth as a leader

Affirmative Introspection: Know and Accepting Yourself

• Gaining insight into the values, worldviews and beliefs that influence you

• Uncovering and dealing with the assumptions and biases that impact your behavior

Self-Governance: Gaining Mastery over Your Emotions

• Gaining tools to manage difficult emotions encountered on the job

• Converting unhealthy self-talk to productive messages

• Dealing effectively with change and ambiguity

Intercultural Literacy: Understanding the Range of Human Behavior

• Gaining appreciation for the cultural “software” of others

• Developing empathy as a step toward building trust and connection

• Learning about the range of cultural norms operating on a diverse team

Social Architecting: Structuring a Compelling and Respectful Team Environment

• Building an inclusive, hospitable and engaging work climate

• Gaining tools for effective feedback, difficult conversations and conflict resolution

• Apply processes for generating commitment and engagement on the team